Q: What payment methods do you accept?A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and Apple Pay.
Q: Can I cancel or modify my order after it’s been placed?A: We process orders quickly to ensure fast shipping, so cancellations or modifications are only possible within 1 hour of placing your order. Please contact our customer service team immediately if you need to make changes.
Q: How do I track my order?A: Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Use this number on our website’s tracking page or on the courier’s website to track your package.
Q: How much does shipping cost?A: We offer flat-rate shipping within Canada at $10 CAD for orders under $100 CAD. Orders over $100 CAD qualify for free standard shipping. International shipping rates vary by destination and will be calculated at checkout.
Q: How long will it take to receive my order?A: Standard shipping within Canada typically takes 3-7 business days. Express shipping is available for faster delivery. International orders usually take 7-14 business days, depending on the destination.
Q: Do you ship internationally?A: Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Q: What is your return policy?A: We offer a 30-day return policy for items in their original condition. If you’re not satisfied with your purchase, you can return it for a full refund or exchange. Please visit our Returns & Exchanges page for more details.
Q: How do I return or exchange an item?A: To initiate a return or exchange, please contact our customer service team at support@mcdavidsportswear.ca. We’ll provide you with return instructions and a prepaid return label if your return is eligible.
Q: How long does it take to process a return?A: Once we receive your returned item, it typically takes 5-7 business days to process your refund or exchange. You will receive an email confirmation once your return has been processed.
Q: Are all your products officially licensed?A: Yes, all of our merchandise is officially licensed and crafted to the highest quality standards.
Q: How do I know what size to order?A: We provide a detailed size guide on each product page. Please refer to this guide to choose the correct size based on your measurements.
Q: Can I place a custom order?A: Yes, we offer custom orders for certain products, including jerseys with your name and number. Please visit our Custom Orders page for more details.
Q: Do I need an account to place an order?A: No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping information, and enjoy a faster checkout process in the future.
Q: How is my personal information protected?A: We take your privacy seriously. All personal information is encrypted and stored securely. We do not share your information with third parties without your consent. Please refer to our Privacy Policy for more details.
Q: How do I reset my password?A: If you’ve forgotten your password, click on the “Forgot Password?” link on the login page. You’ll receive an email with instructions to reset your password.
Q: How can I contact customer service?A: You can reach our customer service team via email at support@mcdavidsportswear.ca or by phone at +1 (800) 123-4567. We’re available Monday to Friday, 9:00 AM to 6:00 PM (EST).
Q: Do you offer gift cards?A: Yes, we offer digital gift cards in various amounts. These can be purchased on our website and are perfect for gifting to fellow Connor McDavid fans.
Q: How can I provide feedback about my experience?A: We love hearing from our customers! You can leave a review on our website, or contact us directly with your feedback. Your input helps us improve our products and services.
